Square 1 Communictions Consumer Complaint Policy
This guide is for consumers who have a complaint or concern about our Premium Rate Numbers and Services.
This complaint code gives you all the information you need if you want to raise a complaint with Square1 about a service.
If you want to make a complaint please provide as much information as you can as to the nature of the complaint and which Premium Rate Number and/or service you are complaining about.
You can contact our Customer Care team via:
By Telephone: 0800 044 1234
Business Hours – Monday to Friday 9:00am till 5pm excluding Bank Holidays If you call out of hours please leave a message on our voicemail facility and a member of the Customer Care team will return your call.
By Email: firstname.lastname@example.org
Square1 communications ltd
We can investigate the following:
● Queries/Complaints on calls to Premium Rate Numbers
● Service Levels and Standards for Premium Rate Numbers
● Service Charge ppm or per call as this is set by SQ1 for Premium Rate Numbers
We cannot deal with
o Access Charge (only) - this part of the call charge goes to your phone provider and is charged as a pence per minute cost. Your phone provider will be able to tell you how much the access charge was for any calls to our Premium Rate Numbers. Your access charge should be made clear on your telephone bill or when you took out your contract with your telephone provider.