Square 1 Communictions Consumer Complaint Policy

This guide is for consumers who have a complaint or concern about our Premium Rate Numbers and Services.

 

This complaint code gives you all the information you need if you want to raise a complaint with Square1 about a service.

 

If you want to make a complaint please provide as much information as you can as to the nature of the complaint and which Premium Rate Number and/or service you are complaining about.

You can contact our Customer Care team via: 

 

By Telephone: 0800 044 1234

Business Hours – Monday to Friday 9:00am till 5pm excluding Bank Holidays If you call out of hours please leave a message on our voicemail facility and a member of the  Customer Care team will return your call.

By Email: cs@sq1.co.uk

 

By Post:  

Square1 communications ltd

Wessex house 

Station Road 

Westbury 

Wiltshire

BA133JN

We can investigate the following: 

● Queries/Complaints on calls to Premium Rate Numbers 

● Service Levels and Standards for Premium Rate Numbers  

● Service Charge ppm or per call as this is set by SQ1 for Premium Rate Numbers 

 

We cannot deal with 

o Access Charge (only) - this part of the call charge goes to your phone  provider and is charged as a pence per minute cost. Your phone provider will be able  to tell you how much the access charge was for any calls to our Premium Rate  Numbers. Your access charge should be made clear on your telephone bill or when  you took out your contract with your telephone provider.