ADVANCED NETWORK SERVICES
Square1, in collaboration with our Network partners, provides a range of call handling features allowing you to manage your incoming call traffic efficiently and effectively.
CALL SCREEN
By providing a front-end automated voice service, the efficiency of how you handle your inbound calls can be vastly improved. By using the Square1 IVR facility, your customer is asked to select options such as "1" for "Operator", "2" for "Sales", "3" for "Technical Services", etc before the call even reaches your office. Prescreening calls in our network allows us to improve the delivery of calls to the correct place and ultimately saves you and your customer time and money.
STORE LOCATE
Store Locate automatically routes your inbound calls to the most appropriate person, branch, office, service or source of information. By examining the CLI (Calling Line Identity) of the inbound call, Store Locate can establish which part of the country the call is from and route it directly to the nearest or most appropriate store or office, ensuring you give your customer the most efficient service possible.
AUTO-PAY
The Square1 Auto-pay service ensures that you can automatically provide your customers with concert, cinema, and entertainment tickets; mail order; subscriptions and hundreds of other products and services directly over the telephone. What simpler way could there be to provide ultimate customer service and satisfaction?
By using our IVR platform, the caller is guided through the call with prompts for relevant credit card information and other associated information that is entered using the standard telephone key pad. For payment applications that require deliveries, customers are automatically prompted to record their name and address details, which are subsequently transcribed into the desired electronic format.
CALL ATTENDANT
Now you can manage your own call attendant service with Call Attendant - a simple call answering service that can help you to quickly and efficiently deal with an influx of inbound calls without any further investment in human resources or equipment.
The product is designed so that you can control how your inbound calls are answered and how they are routed to the most appropriate department. It's unique and flexible design ensures that your service can be configured and modified by you via your own computer screen; you can even record your own welcome message and voice prompts over the telephone.
CALL QUEUING
Square1 is perfectly placed to handle large numbers of simultaneous calls and route them to multiple termination points. A network queuing system is able to queue the calls and deliver them when lines are free - callers are even regularly advised of their position in the queue.
Gold Customers? We can even give you the option of prioritising your gold customers to the front of the queue.
Data Capture? Or prompt them to leave contact details so they can be called back later. We can even provide information on those that have given up holding.
On Hold Message? We also provide streaming for "On Hold" advertising and messaging.
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